Wholesale Handmade Genuine Leather Creative Ashtray

Q: How do I place an order?

A: Placing an order is very simple and easy! You can contact our sales team by phone or email and provide them with the information they need, such as the products you wish to order, the quantities required and any customization requirements. Our team will guide you through the ordering process and provide you with a formal quotation for your review.

Q: How long does it take to receive a formal quotation?

A: We will provide you with a formal quotation as soon as you provide our sales team with the necessary information. Typically, you can expect to receive an official quote within 1-2 business days. However, please note that during peak seasons or complex orders, it may take a little longer. Please be assured that our team is dedicated to providing you with an accurate and competitive quote in a timely manner.

Q: What should I include in my order information?

A: To ensure a smooth and accurate ordering process, please provide our sales team with all necessary information. This includes the specific products you wish to order, the quantities required, any customization requirements and any other details or specifications that may be relevant. The more information you provide, the better we will be able to understand and fulfill your order requirements.

Q: Can I make changes or modifications to my order after it has been placed?

A: We understand that sometimes adjustments may need to be made after an order has been placed. If you need to make any changes or modifications to your order, please contact our sales team as soon as possible. We will do our best to accommodate your request, but please note that changes may involve feasibility and additional costs. It is recommended that you communicate any changes in a timely manner to avoid any delays in order fulfillment.

Q: How can I track the status of my order?

A: Once your order has been confirmed and processed, our sales team will provide you with the relevant tracking information (where applicable). This may include a tracking number or a link to a tracking portal where you can monitor the progress of your order. If you have any concerns or questions about the status of your order, please feel free to contact our sales team who will be happy to assist you.

Q: What payment methods do you accept?

A: We accept a variety of payment methods to suit our customers' preferences and convenience. These include credit or debit cards, bank transfers and online payment platforms. Our sales team will provide you with detailed payment instructions and assist you in choosing the payment method that best suits your order.

Q: Do you offer any discounts or promotions?

A: We occasionally offer discounts or promotions on certain products or for specific periods of time. To keep up to date with our latest offers, we recommend subscribing to our newsletter or following us on social media. Additionally, you can always contact our sales team to inquire about any ongoing promotions or discounts that may apply to your order.

Q: What is your return policy?

A: Customer satisfaction is our top priority and we strive to ensure that you receive the highest quality products. If you experience any problems with your order, please contact our customer service team within a reasonable amount of time. We will assess the situation and work to resolve the issue to your satisfaction. Our return policy may vary on a case-by-case basis, in which case our team will provide you with detailed instructions on how to proceed.

Q: Can I cancel my order?

A: If you need to cancel your order, please contact our sales team as soon as possible. Depending on the status and specifics of your order, it may be possible to cancel your order. Please note, however, that if your order is already in production or in the process of being shipped, cancelation may not be feasible or may require a fee. Our sales team will provide you with the necessary guidance and assist you with the cancellation process.