Wholesale eyeglasses organizer foldable

Q: How do I place an order?

A: Placing an order is very simple and easy! You can contact our sales team by phone or email and provide them with the information they need, such as the products you wish to order, the quantities required and any customization requirements. Our team will guide you through the ordering process and provide you with a formal quotation for your review.

Q: How long does it take to receive a formal quotation?

A: We will endeavor to provide you with a formal quote within 24-48 hours after you have provided our sales team with the necessary information to place your order. However, actual time may vary depending on the complexity and volume of the order. Please be assured that our sales team is dedicated to providing you with a timely and accurate quote.

Q: Can I request a sample before placing an order?

A: Of course you can! We understand that you may wish to learn about and evaluate our products before purchasing. You can request a sample by contacting our sales team and providing them with details of the product you wish to sample. Please note that sample availability may vary depending on the product and customization requirements. Our sales team will guide you through the sample request process.

Q: What payment methods do you accept?

A: For the convenience of our customers, we accept a variety of payment methods. These include bank transfers, credit card payments and PayPal. our sales team will provide you with the necessary payment details and guide you through the payment process. If you have any special requirements regarding payment methods, please let our team know and we will do our best to accommodate your needs.

Q: How long will it take to receive my order?

A: The delivery time for your order may vary depending on a number of factors, such as the products ordered, the quantity and your location. Once your order is confirmed and payment is received, our team will provide you with an estimated delivery time. Please note that unexpected delays may occur during production or shipping, but we will keep you informed throughout the process and make every effort to ensure timely delivery.

Q: Can I track my order?

A: Yes, our team will provide you with tracking information once your order has shipped. You can use this information to track the progress of your order and the estimated delivery date. Please note that tracking updates may take some time to be reflected on the courier's website, especially for international shipments.

Q: What is your return policy?

A: We strive to provide quality products and ensure customer satisfaction. If for any reason you are not completely satisfied with your order, please contact our sales team immediately. We process each return on a case-by-case basis and work with you to find a satisfactory solution, including a replacement, exchange or refund. Please review our Return Policy on our website for details.

Q: What if there is a problem with my order or the product I received?

A: If there is a problem with your order or received product, please notify our sales team as soon as possible. We will take customer feedback seriously and launch an investigation to resolve the problem in a timely manner. Please provide detailed information and supporting evidence (such as photos or videos) to help us better understand the problem and provide an appropriate solution.

Q: Can I cancel or modify my order after placing it?

A: We understand that circumstances may change and you may need to cancel or modify your order. If you would like to make any changes, please contact our sales team as soon as possible. Please note, however, that it is only possible to cancel or amend an order before the production process has started. Once production has started, it may not be possible to cancel or amend your order. Our sales team will advise you accordingly depending on the status of your order.